Won't affect warranty

How to keep that new-car smile

New car? Congratulations. We’re here to help you keep enjoying it as it becomes a slightly less-new model. Not many people know that you can take your car to any garage for its service and (subject to a few conditions being met, that we take care of at Kays for you) it won’t affect your warranty. So you get better deals and still remain covered by the dealership and manufacturer’s warranties.

Is servicing important?

In short, yes. It’s not just an oil change and checking the tyre pressure. A service makes sure your vehicle is safe to be on the road and in optimum condition. It’s an investment in making sure your asset maintains its value. It’s something we think you can’t afford to ignore. Get into the habit of regular servicing and you’ll have less long-term problems with your car.

Make sure you know the rules

EU legislation means that all car manufacturers have to offer at least a two-year unlimited mileage warranty on all their new cars, from the date of their registration. This is in place regardless of any change of ownership. There is also another legal requirement, which arises from EU Block Exemption legislation, which means a car manufacturer cannot force a buyer to have their car services by their official dealership. The manufacturer is also forbidden from refusing to honour a warranty because a car has been serviced elsewhere.

Document everything

Although you can take your car anywhere you like for it to be serviced, you have to make sure you can prove your car has been serviced properly. You have to stick to the manufacturer’s servicing schedule and have work carried out on time. And you have to use genuine parts and lubricants (we’re serious) as indicated by the manufacturer. The basic rule is to make sure the car has been properly looked after.

What’s not covered by my warranty?

You’ll generally find that a warranty won’t cover tyres, brakes, clutches or windscreen wipers. These (and several other things) are considered ‘wear-and-tear’ items by the manufacturers. You may find in some cases you may be covered if they’ve worn out because of a mechanical fault. Many manufacturers have different warranty periods. Hyundai offers a five-year warranty and Kia offers a seven-year one. As we mentioned, the minimum warranty period is two years. Call your manufacturer and check the details with them if you’re in any doubt.

A service that respects your warranty

We’ll service your vehicle and make sure it’s in perfect working order. And work that’s required (and approved by you) will be carried out using genuine parts and lubricants. And we’ll document everything in your service log, so your car enjoys a full service history. We’ll help you save money and look after your car.

Ask us any questions

Whatever you need, we’re here to help. If you’ve got a motoring question or want to know more about warranties, give us a call or pop in and we’ll sort it out for you. We look forward to seeing you soon. Safe motoring.

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